Home From Home Privacy Policy | Last Update: 19/09/18

Home From Home has established this Privacy Policy to explain how it protects and manages the personal information that it collects from you (the customer) online.

Consent for Collection, Use and Disclosure

Your use of the Home From Home site and/or your registration for Home From Home services constitutes your consent to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Home From Home site.

Home From Home may occasionally update this Privacy Policy. When it does, Home From Home will also revise the "last update" date at the top of this Privacy Policy. In addition, Home From Home will seek a customer’s prior consent, by email, for any new uses or proposed disclosures of information collected from the customer prior to the change. Home From Home will notify customers by email of changes to this policy that will affect information collected from them in the future. In certain circumstances, however, Home From Home will not inform and obtain the consent of the customer, such as in connection with an investigation of a breach of an agreement, contravention of laws, an emergency where the life, health or security of an individual is threatened, the collection of a debt or in compliance with the request of a law enforcement agency or a court order.

A customer may withdraw his or her consent for collection, use and disclosure at any time by entering their name and email address into the form located here

Accountability

Home From Home collects, at the time of your registration or contact by use of Home From Home's site your name, email address and telephone number, certain “personal information” (information that personally identifies you) including but not limited to your name, email address, telephone number, and information about your computer hardware and software (e.g., IP address, operating system, browser type, access times, and referring web site addresses).

Home From Home has implemented this Privacy Policy to protect personal information received from its customers, and to respond to any inquiries. The Privacy Policy also provides that Home From Home will not share personal information with any third parties.

Purposes for Collecting Personal Information

Home From Home collects and uses personal information for the following Identified Purposes:

(a)

to understand customer needs regarding Home From Home’s services;

(b)

to develop and provide our web site and our services for our customers;

(c)

to fulfil your requests for services or information;

(d)

to communicate with customers and site visitors, when necessary, and to inform customers of services available from Home From Home;

(e)

to protect the services, products or rights of Home From Home, including but not limited to the security or integrity of the Home From Home site (rentinswindon.com); and

(k)

to identify and resolve technical problems concerning Home From Home’s site and services.

Home From Home also uses personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.

Limiting the Collection of Personal Information

Home From Home limits its collection of personal information to only that information which is necessary for the Identified Purposes. Home From Home does not direct its site to, nor does it knowingly collect any personal information from children under the age of thirteen.

When you visit the Home From Home web site, a cookie may be placed on your computer or the cookie may be read if you have visited the Home From Home site previously.

Disclosure, Processing and Retention

Home From Home does not sell, rent or disclose your personal information to anyone else.

Security Safeguards

Home From Home will use reasonable efforts to protect customers’ personal information.

Finance (payments)

We retain bank details in order to process regular financial transactions. Payment information is also kept to record any other payments made to Home From Home for services. Bank statements and records will record transactions linking them to individuals.

We will only disclose financial information to authorised individuals and bodies who intend to use it to record financial transactions for accounting purposes or to collect monies owed to us.

CCTV

We have installed CCTV systems in some of our premises used by members of the public, for the purposes of crime prevention and detection. CCTV is also installed on the outside of some of our buildings for the purposes of crime prevention and detection as well as investigating insurance claims.

In all locations, signs are displayed notifying you that CCTV is in operation and providing details of who to contact for further information about the scheme.

Images captured by CCTV will not be kept for longer than necessary. However, on occasions there may be a need to keep images for longer, for example where a crime or insurance claim is being investigated.

We will only disclose images to authorised bodies who intend to use it for the purposes stated above.

Images will not be released to individuals directly for civil matters without the involvement of a solicitor, to the media for entertainment purposes or be placed on the internet for public viewing.

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